Reference

Privacy Policy for dewa21 Accounts

Your personal information stays private with us. We collect only what's needed to verify your account, process your DANA, OVO, GoPay and QRIS deposits, and handle withdrawals securely.

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Explore the Lobby Read FAQ

What Data We Collect and Why

dewa21 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with dewa21, we ask for your name, email, phone number and banking details to comply with deposit and withdrawal verification. We store transaction records tied to DANA, OVO, GoPay and QRIS payments so we can reconcile your account balance and respond

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to disputes. Device information — your browser type, IP address and app version — helps us spot unusual login attempts and protect your wallet from unauthorised access. We retain account data for as long as your account is active, plus a retention period after closure where
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local law permits, so we can honour your withdrawal requests and handle any chargebacks. Your data is never sold to third parties; we share payment details only with the banks and payment processors that clear your deposits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Request or Update Your Data

You have the right to see, correct or delete your personal information. Contact our support team using any of the channels below, and we'll respond within five working days.

Live Chat Open the chat bubble in your lobby between 09:00 and 23:00 Western Indonesia Time. State your request clearly and our team will log it for processing.

Email Support Send your request to [email protected] with your account email and the data change you need. We confirm receipt and timeline within one business day.

Account Settings Go to your profile menu, select Privacy & Data, and review what we hold on file. Submit a data-access or update request directly from that page.

HOW WE PROTECT YOU

Account Security and Data Handling

Your login credentials are hashed so we never see your password. Deposits via DANA, OVO, GoPay and QRIS use encrypted payment gateways that don't expose your full banking details to our servers.

Password Encryption

Your password is never stored in plain text. We use industry-standard hashing so only you can unlock your account.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions route through PCI-certified processors. Your full bank details never touch our lobby servers.

Login Activity Log

Check your account security page to see every device that accessed your wallet. Report unfamiliar logins within the same page.

Two-Factor Authentication

Enable a PIN code in Security Settings so each login from a new device requires your approval. We send the PIN to your registered phone.

Data Retention

We keep your account and transaction records for the duration of your membership, plus 36 months after closure where local law permits.

Regional Storage

Your personal data is stored on servers in Indonesia, complying with local data residency rules and privacy expectations for Indonesia players.

Frequently Asked About Data and Privacy

Below are the questions we hear most often from players in Surabaya, Bandung and across Indonesia about how we handle your personal information and account security. If you don't see your question, reach out to our support team.

No. We never sell or rent your personal information. We share payment details only with the banks and processors that handle DANA, OVO, GoPay and QRIS transactions, solely to verify and settle your deposits and withdrawals.

Go to Account Settings, select Privacy & Data, and click Export My Data. We'll compile your account history, personal details and transaction records into a file and send it to your registered email within two working days.

Your account and login access are immediately disabled. Your personal and transaction data is archived and retained for 36 months where local law permits, so we can respond to disputes or withdrawn-fund requests. After that period, we delete it.

Yes. We use cookies to remember your login, store your preferred language and game settings, and track how you navigate the lobby. You can disable non-essential cookies in your browser settings; however, login and security cookies must remain on for your account to function.

Yes. Our mobile lobby uses the same encryption and security layers as the desktop site. Always use our official app or visit dewa21.xyz from your phone's browser. Never log in through links in messages or emails, as those may be fraudulent.

Partial deletion depends on local law. We must retain your name, banking details and transaction history while your account is active to process withdrawals and meet compliance rules. After you close your account, we delete non-essential data within 90 days where local law permits.

Change your password immediately and enable two-factor authentication in Security Settings. Then contact our support team via live chat or email so we can review your login log, confirm any unauthorised transactions and help you reverse them if needed.

Privacy Policy for dewa21 Accounts

How to Request or Update Your Data

Account Security and Data Handling

Password Encryption

Payment Gateway Security

Login Activity Log

Two-Factor Authentication

Data Retention

Regional Storage

Frequently Asked About Data and Privacy

01 Can dewa21 sell my data to other companies?

02 How can I download a copy of all my data?

03 What happens to my account if I close it?

04 Do you use cookies, and how do I control them?

05 Is my data safe if I access dewa21 on my phone?

06 Can I request that dewa21 deletes my personal data before my account closes?

07 What should I do if I suspect my account was accessed without permission?

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